Privacy Policy

WHO WE ARE?
DS Thompson Group Limited trading as American Coffee Club is the controller and responsible for your personal data (collectively referred to as “DS Thompson Group Limited”, “American Coffee Club”, “We”, “Us” or “Our” in this privacy & cookies notice).

If you have any questions about this privacy & cookies notice, including any requests to exercise your legal rights (as detailed below), please contact us using the details set out below.

Full Controller Contact details
Full company name: DS Thompson Group Limited
Postal address: DPO Officer, DS Thompson Group Limited, 272 Bath Street, Glasgow, G2 4JR
Email address: dpo@dsthompsongroup.com
Telephone: +44 131 618 0960

WHAT DATA DO WE COLLECT
Personal Data is any information that relates to an identified or identifiable individual.

We may collect, store, transfer or use the following types of data:

Identity Data: first and last name.
Contact Data: billing address, delivery address, email address and telephone number.
Financial Data: payment card details through the payment provider.
Transaction Data: your orders along with your transactions.
Technical Data: may include information such as your device’s Internet Protocol Address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Profile Data: profile information including your username and password, purchases or orders made, marketing and communication preferences, feedback, competitions, and survey responses.

If you fail to provide personal data that we require in order to fulfil a contract or data that is required by law, we may not be able to fulfil the contract. This will result in the cancellation of services.

HOW DO WE COLLECT YOUR DATA
You directly provide Us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our products, social media accounts or via email
  • Use or view Our website via your browser’s Cookies
  • Technical Data from analytics providers based inside and outside the EU, for example Google Analytics
  • Opt-in to marketing emails
  • Participate in any competitions or promotions

    Usage Data
    Usage Data is collected automatically when using Our website.

    Usage Data may include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    When you access the website by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.

    We may also collect information that your browser sends whenever you visit our website including accessing through a mobile device.

    Third-Party Data
    We may also receive your data indirectly from the following sources:

    • Third-party service providers such as Shopify, DPD & Royal Mail
    • Third-party social media providers such as Snapchat, Facebook, Twitter & Instagram
    • Third-party chat facilities such as Messenger

      HOW WILL WE USE YOUR DATA
      If you require any clarification on how We use your personal data after reading this section, please contact us.

      We collect your data so that we can fulfil the contract or comply with a legal obligation.

      We will process your data for the following:

      • Process & ship your order and manage your account.
      • Manage your payments, reward points & refunds
      • Email you with special offers, survey requests, review requests or other products and services we think you might like unless you have opted not to receive such information
      • To contact you by email, telephone, or other equivalent forms of electronic communication, regarding updates or informative communications related to the functionalities, products or contracted services, including relevant security updates
      • Email you to notify you of any changes to our website policies
      • If you have chosen to get in contact with us we will use the information provided to respond to any enquiries or to manage any complaints
      • If you choose to participate in a competition
      • We will use your data to assist with system maintenance, reporting, troubleshooting in most cases this will be processed by our third-party system providers
      • To compile data analysis for our website.

        When We process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

        Clearpay
        In order to offer you Clearpay's payment methods, we might in the checkout pass your personal data in the form of contact and order details to Clearpay, in order for Clearpay to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Clearpay's own privacy notice.

        Opting out/Unsubscribing from Marketing
        To opt-out of email marketing: You can unsubscribe from marketing emails by managing your preferences in the my account section or by clicking unsubscribe in any emails you have received.

        Cookies
        You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy below.

        Information sharing of your personal data
        On occasions we may have to share your data with the following parties:

        Third Parties

        • Shipping providers contracted to fulfil the contract you have with us. Your name, address and contact details will be passed to them. Their privacy policies can be found below.


          DPD – https://www.dpd.co.uk/privacy_policy.jsp
          Royal Mail – https://www.royalmail.com/business/privacy-policy/
        • System providers who manage our store, IT infrastructure and payment processing
          Shopify – https://www.shopify.com/legal/privacy
          Switchboard – If you call us your number and location will be passed to us from our provider
        • Professional business advisors such as auditors, legal representatives, banking advisors and accounting services
        • Government bodies such as HM Revenue and Customs
        • If we choose to sell, transfer or merge part of our business. If this happens then your personal data will be used based on the new owner privacy policy
        • External parties in response to legal process, and when required to comply with laws, or to enforce our agreements, corporate policies, and terms of use, or to protect the rights, property or safety of our business

          PROTECTING YOUR DATA
          We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on Our instructions and they are subject to a duty of confidentiality.

          We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

          HOW LONG IS MY PERSONAL DATA KEPT FOR?
          We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

          To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

          By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

          WHAT ARE YOUR DATA PROTECTION RIGHTS?
          We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

          The right to access – You have the right to request Our company for copies of your personal data. We may charge you a small fee for this service.
          The right to rectification – You have the right to request that We correct any information you believe is inaccurate. You also have the right to request for Our company to complete the information you believe is incomplete.
          The right to erasure – You have the right to request that We erase your personal data, under certain conditions.
          The right to restrict processing – You have the right to request that We restrict the processing of your personal data, under certain conditions.
          The right to object to processing – You have the right to object to Us processing of your personal data, under certain conditions.
          The right to data portability – You have the right to request that We transfer the data that we have collected to another organization, or directly to you, under certain conditions.

          If you make a request, We have one month to respond to you. If you would like to exercise any of these rights, please contact Us at our email: dpo@dsthompsongroup.com

          Call us at: +44 131 618 0960
          Or write to us: 272 Bath Street, Glasgow, G2 4JR

          COOKIES
          Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit Our websites, we may collect information from you automatically through cookies or similar technology.

          For further information, visit allaboutcookies.org.

          How do we use cookies
          We use cookies in a range of ways to improve your experience on Our website, including:

          • Keeping you signed in
          • Understanding how you use our website
          • To improve your experience
          • To remember your shopping cart
          • Spam protection
          • Save your website preferences

            What types of cookies do we use?
            There are a number of different types of cookies, however, Our website uses:

            Functionality: We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.

            Necessary: We use these cookies to provide basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

            Advertising: We use these cookies to collect information about your visit to Our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with Our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on Our website.

            How to manage cookies
            You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of Our website features may not function as a result. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

            PRIVACY POLICIES OF OTHER WEBSITES
            Our website contains links to other websites. Our privacy policy applies only to Our website, so if you click on a link to another website, you should read their privacy policy.

            CHANGES TO OUR PRIVACY POLICY
            We keep Our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 23 August 2022.

            HOW TO CONTACT US
            If you have any questions about Our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact Us.

            Email: dpo@dsthompsongroup.com
            Call: +44 131 618 0960
            Or write: 272 Bath Street, Glasgow, G2 4JR

            HOW TO CONTACT THE APPROPRIATE AUTHORITY
            Should you wish to report a complaint or if you feel that We have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

            Phone: 0303 123 1113
            Web Address: https://www.ico.org.uk