Last updated 14th January 2023

These terms and conditions are split into 4 sections and coincide with Our Privacy Policy, Delivery Policy and Return/Refund Policy.

Part A (Sections 1 – 5) – Site Terms and Conditions
Part B (Sections 6 – 12) – Terms of Sale
Part C (Section 13) – Promotional Codes, Discounts, Rewards
Part D (Section 14) – Clearpay

Part A – Site Terms and Conditions

Section 1 – Agreement to these terms
These terms and conditions set out the terms of which you may use Our Site (the Site). The Site is owned and operated by DS Thompson Group Limited (We, Us, Our) whose registered office is 272 Bath Street, Glasgow, G2 4JR. We are a limited company registered in Scotland with company number SC665488.

By using this Site you confirm acceptance of these terms and conditions and that you will comply with them. If you do not agree with all these terms and conditions you are prohibited from using the Site and must discontinue use immediately.

We may make changes to these terms and conditions at any time. The updated version of these terms and conditions will be indicated by the latest revision date at the top of this page.

We may update or change the Site from time to time to reflect changes to Our products, Our users’ needs and/or Our business priorities.

Section 2 – Use of the Site
You may not access or use the Site for any purpose other than that for which We make available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by Us.

You agree while using this Site you will not:

  • Systematically retrieve data or other content from the Site to a compile database or directory without written permission from us
  • Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users to send unsolicited email or creating user accounts under false pretences
  • Use the Site to advertise or sell goods and services
  • Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use
  • Make improper use of Our support services, or submit false reports of abuse or misconduct
  • Engage in unauthorized framing of or linking to the Site
  • Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site
  • Use the Site or Our content as part of any effort to compete with Us or to create a revenue-generating endeavour or commercial enterprise
  • Sell or otherwise transfer your profile
  • Attempt to impersonate another user or person, or use the username of another user
  • Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools
  • Use any information obtained from the Site in order to harass, abuse, or harm another person
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism
  • Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
  • Delete the copyright or other proprietary rights notice from any of the content
  • Harass, annoy, intimidate, or threaten any of Our employees, agents, or other users
  • Attempt to access any portions of the Site that you are restricted from accessing
  • Disparage, tarnish, or otherwise harm, in Our opinion, Us and/or the Site
  • Use the Site in a manner inconsistent with any applicable laws or regulations
  • Falsely imply a relationship with Us or another company with whom you do not have a relationship
  • Use the Site to monitor data or traffic on any network or system
  • In any way copy, reproduce or use any trademarks, logos or brand names that appear on the Site

Linking to Our Site on other websites is at Our discretion and We may request that you remove links at any time.

If you register an account on Our Site you agree to provide accurate and complete information at the time of registration and to keep it up to date. If you provide any information that is untrue, inaccurate, not current or incomplete We may suspend or terminate your account. We may change the username you select if We determine that it is inappropriate. You agree that you will keep your password confidential and will be responsible for all use of your password and your account.

There may be opportunities for you to post reviews to Our Site. You understand and agree that this content can be used by others on the Site and that they may be able to see who has posted that content. We have the right to remove any user-posted content at any time without notice. We are not responsible and accept no liability for any user-posted content including incorrect information. User-posted content has not been verified by Us and the views expressed by other users on the Site do not represent Our views or values.

Unless otherwise indicated, the Site including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site are owned or licensed to Us and are protected by copyright and trademark laws.

We grant you a limited license to access, use Our Site and download or print a copy of any preparation of the Site solely for your personal, non-commercial use.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that We have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site.

There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to Our products, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time without prior notice.

We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.

Section 3 – Links to third-party content
Our Site may contain links to websites or applications operated by third-parties. We do not have any influence or control over any such third-party websites or applications or the third-party operator. We are not responsible for and do not endorse any third-party websites or applications or their availability or content.

Section 4 – Our Liability
We accept no liability for any claims, penalties, loss, damage or expenses whatsoever arising from: any reliance placed on the content of the Site; the use or inability to use the Site; the downloading of any materials from the Site; or any unauthorised access to or alteration to the Site. This clause shall not exclude liability for death or personal injury caused by Our negligence.

Section 5 – Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts. If you live in England you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the Scottish courts.

Part B – Terms of Sale

Section 6 – Acceptance of your order
For Us to accept your order via Our Site you must provide Us with accurate information as per the condition in section 2 above during the checkout process. To create your account We will require the following from you:

  • First and last name
  • Billing & Shipping address
  • Payment details
  • Phone number
  • Email address

Under the terms in Section 2, We reserve the right to cancel your order and/or account at any time.

Your order is an offer to buy from Us. Nothing that We do or say will amount to any acceptance of that offer until We actually dispatch the items to you. At any point up until then, We may decline to supply the items to you without giving any reason.

Products are subject to availability. If We do not have all of the items you order in stock, We will offer you alternatives. If this happens you may:

  • accept the alternatives We offer
  • cancel all or part of your order
Section 7 – Pricing & Payments

The price payable for the item(s) that you order is clearly set out on Our Site. The price of products may vary from time to time.

VAT (Value Added Tax) in the United Kingdom is not applicable to Coffee therefore no VAT is charged.

Bank charges by the receiving bank on payments to Us will be borne by Us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

If by mistake, We have under-priced items, We will not be liable to supply those items to you at the stated price, provided that We notify you before We dispatch it to you. You will then have the option to pay the difference in price or cancel your order for a full refund.

The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed when you checkout on Our Site before We ask you to pay. All shipping charges are based on weight which will be calculated for each individual order.

If We owe you money, We will credit your original payment method as soon as reasonably practicable but in any event no later than 10 business days from the date when We informed you that repayment is due.

Payments will be processed by Shopify who is Our system provider. You are liable to pay the full amount at the time of purchase. You will receive your invoice by email and this can also be viewed in the “My Account” section if you have chosen to create an account. We will not dispatch any items to you until We have received full payment.

All payments must be made by the authorised card/account holder only. This is subject to validation checks* by your card issuer and Our payment provider. If the validation checks fail then We are not liable for any delay, non-acceptance, or non-delivery to your order.

Card payments are not processed through pages controlled by Us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

If you have asked Us to remember your card details in readiness for your next purchase, We will securely store your payment details on Our systems. These details will be fully encrypted and only used to process your payments which you will have initiated.

Any offers, discounts, promotions or promotional codes can be withdrawn or changed by Us at any time and without notice.

*Validation checks may include but is not limited to names, addresses and other available details supplied by you. Checks are validated against commercially available records. We use third parties to do this, please refer to Our privacy policy for measures We take to protect your data.

Section 8 – Cancellation and refunds
If you wish to cancel your order you may do so before its dispatched by contacting Us.

Perishable goods are exempt from refunds so therefore We cannot offer a refund if you change your mind after delivery. This is in accordance with your statutory rights under the Consumer Contracts Regulations 2013.

If you received your items in a poor or damaged condition you must notify Us within 7 days. If you do not tell Us of any defect or problem within 7 days of receipt of the item(s), We shall assume that you have accepted them.

We will not offer any refunds or replacements for the following items:

  1. We will not offer any refunds or replacements relating to broken biscuits. This is due to their delicate nature and they may break during transit. 
  2. We will not offer any refunds or replacements relating to damaged packaging or crushed product boxes. If the packaging of your item is damaged then we consider this protecting the physical product inside.
  3. We will not offer any refunds or replacements relating to any item that is compressed due to transportation. Any item received compressed has done its job in protecting the contents inside. All coffee bags are fitted with a one-way valve and compressing the bag means it has done its job. It's designed to let the air out, not in.

Please read Our full cancellations, refunds and returns policy.

Please note: We will not accept any cancellation or return requests relating to best before dates. Any items dispatched from us will have a minimum best before date of one month from the date of dispatch. 

Section 9 – Delivery
To view available delivery options, pricing & restrictions see Our delivery information page.

Items(s) are sent by a tracked service using DPD or Royal Mail. We will send you a message by email to tell you when We have despatched your order along with a tracking number and link.
We may send your order in multiple packages at no further cost to you.

Item(s) are delivered normally the next working day (Mon-Fri) from the date we dispatch the item(s). We will endeavour to dispatch orders within 2 working days. This excludes weekends and public holidays. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence including events outside of Our control such as weather and global pandemics.

If We are not able to deliver your item(s) within a reasonable time We shall notify you by e-mail to discuss the available options.

If your estimated delivery time has passed by more than 7 working days from the day of your order and We have not contacted you then you must contact Us.

We may deliver the item(s) in instalments if they are not all available at the same time for delivery.

Deliveries will be made by the courier to the address stipulated in your order. We accept no liability for late or failed deliveries due to an incorrect address being entered. You must ensure that someone is present to accept the delivery. However, please be aware that delivery procedures will vary depending on your chosen delivery provider. If your item(s) are delivered to either a neighbour or safe place by the courier at your request then We accept no liability for any loss, theft or damage. This is solely at your own risk.

If no one of the age that is deemed acceptable by the courier is present at the address when the delivery is attempted, the item(s) may be retained by the courier. When your item(s) arrive, it is important that you check immediately the condition and quantity. If your item(s) have been damaged in transit, you must accept the delivery and immediately contact Us so that We can quickly organise a return to minimise your inconvenience.

After delivery of the item(s), you are then responsible for them including following the correct storage procedures as per packet instructions.

Section 10 – E-gift Cards
You can purchase an E-gift Card for either personal use or as a gift. This can be purchased through Our Website. The minimum amount is £10 and maximum £50.

E-gift Cards purchased for personal/gift use are valid for 12 months from day of issue. If you fail to use the amount within that time We will not refund the remaining balance or reactivate the E-gift Card. 

E-gift Cards issued as part of a refund or compensation are valid for 6 months from day of issue. .

E-gift Card issued for any reason cannot be exchanged for cash or re-sold.

If you find that your E-gift Card is not accepted during checkout, please ensure your are entering your E-gift Card details accurately. If you continue to experience any further issues please contact Us.

Section 11 – Indemnity
You agree to indemnify Us against all costs, claims and expense arising directly or indirectly from:

  • your failure to comply with the law of any country
  • your breach of this agreement
  • any act, neglect or default by any agent, employee, licensee or customer of yours
  • a contractual claim arising from your use of the item(s)
  • a breach of the intellectual property rights of any person

Section 12 – Complaints Procedure
If you are not happy with Our services or have any complaint then you must tell Us in writing by using any contact methods below.

Or write: 272 Bath Street, Glasgow, G2 4JR

Part C – Promotional Codes and Discounts

Section 13 – Promotional Codes and Discounts

      Promotional Codes:  
      From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

      • Promo codes are not transferable or redeemable for cash or credit.
      • You can only use one promotional code per order.
      • We reserve the right to cancel or suspend any promotional codes at any time without notice.
      • Excludes E-gift Cards.

      American Coffee Club Rewards: 
      We may, at our discretion, cancel, modify, restrict or terminate the program or any aspect or feature of American Coffee Club Rewards at any time without prior notice, even though such changes may affect the value of rewards, benefits, and/or points already accumulated or earned and/or the ability to redeem accumulated rewards, benefits and points.

      If the program is terminated we will advise members of the effective date of termination of the program and its points, benefits and rewards. Your current points, benefits and rewards will still be honoured. 

      American Coffee Club, in its sole discretion, can terminate any member for any reason, including but not limited to any failure to comply with the program Terms & Conditions and/or website Terms & Conditions. Accounts, program rewards and points cannot be shared or combined. Only the member paying for the products and engaging with the program may accumulate rewards and points.

      Part D – Clearpay

      Section 14
      The service is provided by Clearpay Finance Ltd.
      Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).

      Further information and Clearpay's user terms you can find here. General information on Clearpay can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in the Clearpay privacy policy.

      Minimum order amount of £60 applies.