Yes! Simply fill out our product request form here.

Alle unsere E-Geschenkkarten sind 12 Monate ab Kaufdatum gültig. Wenn Sie eine E-Geschenkkarte zur Entschädigung oder Rückerstattung erhalten haben, ist diese 6 Monate ab Ausstellungsdatum gültig.

Alle von uns versandten Artikel haben ein Mindesthaltbarkeitsdatum von einem Monat ab Versanddatum. Mindesthaltbarkeitsdaten bestimmen nicht das Datum, es muss nur zur Bestimmung der Qualität verwendet werden.

Sie können Ihre Bestellung jederzeit vor dem Versand ändern/stornieren. Leider können Sie eine Bestellung nach dem Versand nicht mehr ändern.

Providing your order has not been dispatched then we can change the delivery address, so please contact us by email or live chat straight away.
We are not able to change the delivery address on any orders that have been dispatched.

During the checkout stage, add the promotional code to the ‘Discount Code’ box and click ‘Apply.’

Überprüfen Sie zunächst, ob der Code noch gültig und nicht abgelaufen ist und ob Sie ihn in Übereinstimmung mit den Bedingungen des jeweiligen Aktionscodes verwenden. Wenn Sie nach der Überprüfung der oben genannten Punkte immer noch Probleme haben, kontaktieren Sie uns bitte.

Wir akzeptieren Amex, MasterCard, Visa Debit, Visa Credit, Maestro, Apple Pay, Google Pay, Klarna, Clearpay, PayPal und ShopPay.

Wir erhalten unsere Lieferungen regelmäßig und überwachen unsere Lagerbestände. In Kürze fällige Artikel werden als "Vorbestellung" aufgeführt. Es dauert maximal 40 Tage, bis diese Artikel ankommen, vorausgesetzt, es gibt keine nachteiligen Zollverzögerungen.

At the moment our website only processes payments in Great British Pound (£).

Unfortunately, we are unable to part-refund orders once they are processed.

Leider liefern wir derzeit nicht an Adressen außerhalb des Vereinigten Königreichs.

United Kingdom Incl Channel Islands, Isle of Man, Isle of Wight, Scilly Isles

Tracked 48
0-2KG - £3.99
2-5KG - £6.99

Tracked 24
0-2KG - £5.49
2-5KG - £8.48

Ireland, France, Germany & Netherlands
0-2KG - £14.99 - VAT and Duties are paid by the receiver.

Tracked 48: 1-2 working* days from despatch.
Tracked 24: Next working* day from despatch.
International: 3-5 working* days from despatch.

*Working days are Monday - Friday only.
Providing item dispatched prior to 2pm.
Working days will also exclude public holidays.

We use Royal Mail Tracked for all locations.

Once your order has been dispatched, you will receive a dispatch email from us containing a link to track your order.

Royal Mail International - tracking information will only show up to the point of leaving the UK and then again once it arrives into the destination country. In most instances, once the package arrives into the destination country, the tracking information will be transferred over to your local courier network for continued tracking.

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be so we'd always recommend contacting your local customs for more information before placing an order. If these charges are unpaid or you refuse to pay them, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.

If the parcel is too large to fit through the letterbox, you will be left a calling card by Royal Mail with instructions of how to obtain your order.

First of all we apologise for any inconvenience this may have caused. Please contact us via email at info@americancoffeeclub.co.uk or live chat within 7 days of receiving your order with details of the damaged and images.

If you contact us outside of this period, we won't be able to investigate or provide any reimbursement.

Cosmetic damage to the packaging will not be considered as it does not affect the usage of the product.

That shouldn’t have happened; please get in touch with us within 5 days of receiving your order. You can contact us email at info@americancoffeeclub.co.uk or live chat. 

If you contact us more than 5 days after receiving your order, we are unable to look into this further or provide any reimbursement for the incorrect/missing items.

Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order which is already pending delivery under the Consumer Contracts Regulations 2013.

Our subscription program ensures that you never run out of your favorite products. You can set the frequency of the orders to fit your needs and avail of a discount.

You can start your subscription just like any other purchase. Go to your favorite item, and select one of the “Subscribe to Save” frequency options, and then go to checkout to purchase your first subscription order. You will receive a link to your subscription portal where you can easily manage your current and upcoming subscription renewals.

You can always see your current subscription information, next payment and delivery date, and make updates to your subscription plan on your subscription management portal. You can find the link in the menu bar or in the your account section whilst signed in to our website.

We give you a couple of delivery frequency options — but it’s your plan, and you can skip a shipment whenever you’d like! To update your next shipment date, simply login to your account and adjust the date of your next shipment.

Just log into your subscription management portal. You can find the link in the email you received with your first subscription order or in the menu when logged into your account.

To add or remove products, pause, or cancel, simply log into your account and adjust your subscription.