FAQ

Yes! Simply fill out our product request form here.

We do guarantee a minimum of 1 month best before for our products.

Items can range from anything between 1 to 24 months depending on our current stock.

It is not possible for us to provide you with a best before date for a specific product as this can change throughout the day.

Best before dates do not determine the date it must be used by its only used to determine the quality.

We do not grant exclusive discounts to particular groups or for new customers, as all our discounts are available to everyone equally.

Our order confirmation emails are sent automatically. If you haven't found it in your spam folder, it's possible there was an error in the details you provided.

Please contact us so we can track down your order and correct any contact details so we can send confirmations to the right email address.

You can change/cancel your order anytime before it's dispatched.

We are not able to amend or cancel any orders that have been dispatched.

Providing your order has not been dispatched then we can change the delivery address, so please contact us by email or live chat straight away.

We are not able to change the delivery address on any orders that have been dispatched.

During the checkout stage, add the promotional code to the ‘Discount Code’ box and click ‘Apply.’

First of all please check whether the code is valid for the items you are ordering.

Check the code is valid and that you are using it inline with the terms and conditions of that particular promo code. You can view these in our Terms & Conditions page. 

Only one promotion code can be applied per order.

We accept Amex, MasterCard, Visa Debit, Visa Credit, Maestro, Apple Pay, Google Pay, Clearpay, PayPal and ShopPay.

Clearpay: Minimum order amount of £60 applies.

We sincerely apologise if the product you desire is currently out of stock. We do our utmost to maintain availability, but there are times when it's beyond our control.

To be notified as soon as stock becomes available, you can click into the product page and enter your email address into the ‘Notify me when back in stock’ box to receive an automated email as soon as it’s available.

At the moment our website only processes payments in Great British Pound (£).

Unfortunately, we are unable to part-refund orders once they are processed.

Yes! We ship to Ireland, France, Germany & Netherlands.
Please note that any VAT and Duties are paid by the receiver.

United Kingdom Incl Channel Islands, Isle of Man, Isle of Wight, Scilly Isles

Tracked 48
0-2KG - £3.99
2-5KG - £6.99

Tracked 24
0-2KG - £5.49
2-5KG - £8.48

Ireland, France, Germany & Netherlands
0-2KG - £14.99 - VAT and Duties are paid by the receiver.

Once your order has been dispatched, you will receive a dispatch email from us containing a link to track your order.

Royal Mail International - tracking information will only show up to the point of leaving the UK and then again once it arrives into the destination country. In most instances, once the package arrives into the destination country, the tracking information will be transferred over to your local courier network for continued tracking.

We use Royal Mail Tracked for all locations.

Once your order has been dispatched, you will receive a dispatch email from us containing a link to track your order.

Royal Mail International - tracking information will only show up to the point of leaving the UK and then again once it arrives into the destination country. In most instances, once the package arrives into the destination country, the tracking information will be transferred over to your local courier network for continued tracking.

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be so we'd always recommend contacting your local customs for more information before placing an order. If these charges are unpaid or you refuse to pay them, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.

If the parcel is too large to fit through the letterbox, you will be left a calling card by Royal Mail with instructions of how to obtain your order.

First of all we apologise for any inconvenience this may have caused. Please contact us via email at info@americancoffeeclub.co.uk or live chat within 7 days of receiving your order with details of the damaged and images.

If you contact us outside of this period, we won't be able to investigate or provide any reimbursement.

Cosmetic damage to the packaging will not be considered as it does not affect the usage of the product.

That shouldn’t have happened; please get in touch with us within 5 days of receiving your order. You can contact us email at info@americancoffeeclub.co.uk or live chat. 

If you contact us more than 5 days after receiving your order, we are unable to look into this further or provide any reimbursement for the incorrect/missing items.

Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order which is already pending delivery under the Consumer Contracts Regulations 2013.

You can buy an eGift Card here.
Please note that you will receive a confirmation email with your eGift Card code.
The eGift Card will be sent to the email address associated with the account that made the order.

All our e-gift cards are valid for 12 months from day of purchase. If you have received an e-gift card for compensation or refund it will be valid for 6 months from day of issue.

Not at all! The amount you use will be subtracted from your eGift Card balance, allowing you to apply the same eGift Card code to future purchases.

No! eGift Cards can be used while items are on sale and can also be combined with discount codes.

eGift Cards cannot be refunded.